Case Study

 

Large Retailer & E-Commerce, United States

 

The organization owns one of the largest general apparel stores in the US.’s The company required a solution that would allow it operational visibility across its entire infrastructure, enable it to address issues before they could impact their customers and their company’s reputation for superior customer service and support rapid growth for its billion-dollars operations.

 

Since using XpoLog, the company has seen many benefits including:

Real-time operational insights

Overall improvement of online stores – performance and user experience

Prevention of revenue loss

Continuous delivery verification

Data Sources:

  • E-commerce applications
  • Infrastructure
  • Databases
  • Web Servers
  • Middleware logs
Challenges

Gain operational visibility across all applications and infrastructure

Slow MTTR – mean time to resolution which impacts many aspects of the business

Manual and time consuming processes for troubleshooting – impossible while continuously delivering updates

Manual and time consuming processes for troubleshooting – impossible while continuously delivering updates

Business impact

Fast and efficient troubleshooting -> faster resolutions -> preventing revenue loss>Operational intelligence

– statistics and trends, current and historical profiles each log event for errors, trends, etc.

Improve business decisions due to real time operational visibility and analytics

Greater visibility into IT and Applications health, supporting smooth and automated update process

 

Why Choose XpoLog?

 

Non intrusive, agent less solution:
For these types of companies, uptime and very frequent updates mean a direct impact on revenues.

Any delay has a huge impact on the customer experience which is not acceptable.
The IT team must have a system that centralizes all data and provides real time visibility for fast troubleshooting, proactive problem detection of issues and continuous delivery verification since everything constantly changes. No changes to IT configuration or code

Automatically detects
The organization is using XpoLog for complex analytics, trend analysis and statistics, visualizations and alerting. XpoLog Apps and Dashboards provide Operational Intelligence, along with views into the overall health of the environment.

Compare and detect unique errors and anomalies automatically XpoLog mechanism helps to automatically compare errors, detect unique errors and highlight anomalies to make sure continuous delivery cycles are passing successfully and smoothly.

Quickly identify and resolve issuesThe company can now quickly identify and resolve issues to ensure the best possible customer experience delivery. By using XpoLog analysis and visualizations capabilities the company is also able to make key business decisions in real time to support its operations.

“XpoLog saves our teams hours of work every day. The log analysis was a major delayer in our troubleshooting and now it’s the first thing we do”

Per-Anders Hall-Bedman, Head of New Markets and Alliances,
Cinnober Financial Technologies

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